Fix "Invalid Property Value" error (380)

View Listings

An "Invalid Property Value" error when viewing Listing Activities or Search Results indicates that an invalid screen setting probably has been saved as the default. To fix an invalid screen default setting:

  1. Close CTI Navigator
  2. Right-click on Start
  3. Browse to Program Files > Cti Navigator > {yourMLScode} > Users > {your Agent Name}   (for codes, see note below)
  4. Double-click on the user.ini file
  5. Click on [Preview] and insert an "x" after the first bracket and in front of Preview so it displays [xPreview]
  6. Close the user.ini screen and save the change (File > Exit or Windows X to close). 

Note: Where instructions refer to {yourMLScode}, substitute CTI's 3-letter code for your local MLS (without the {} braces). This code can be determined by opening the CTI Navigator login screen > click the Setup button > the MLS code is the first 3 letters in the Internet Server Address box.

Where instructions refer to {your Agent Name}, substitute your name (without the {} braces) exactly as listed in your local MLS. Your Agent Name is displayed in CTI Navigator under Roster > Agent/Office Info.

Updating

An "Invalid Property Value" error when Updating, usually indicates an invalid data setting in Windows. To fix an invalid data setting in Windows:

  1. Right-click on the clock in the system tray
  2. Verify all time settings are correct (time, am/pm, date, year, time zone)
  3. If all time settings are correct, open Windows Control Panel
  4. Select Regional and Language Settings
  5. Verify Language is English, United States
  6. Verify American formats for number, currency and time.

If you cannot find or fix an invalid data setting in your Windows, you can set CTI Navigator to use data over the Internet instead of using the data inside your computer. To set CTI Navigator to access MLS data over the Internet, see Set Data to Internet Option in the "Install CTI Navigator" related articles below.

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Windows Vista

An "Invalid Property Value" error in Windows Vista typically indicates that Administrative Privileges are not set correctly for the program. To set Administrative Privileges for CTI Navigator in Vista:

  1. Right-click on the CTI Navigator icon on the Windows desktop
  2. Select the Compatibility tab
  3. Under Administrative Privileges, check "Run this program as an Administrator"
  4. Click OK button.

See also "Using Windows Vista" and "Restore Windows System files" in the related articles below. 

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Related articles and Internet links:

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rev. 04.02.08