Login Errors

There are many possible causes of login errors. Click on the appropriate error message below for instructions to fix that error.

"This action cannot be completed because the other program is busy. Choose Switch to, Retry or Cancel to activate the busy program and correct the problem."

This error typically indicates a temporary problem or interference with opening files over the Internet. To fix, try the following actions in sequence until the problem is resolved:

  1. Wait 5 to 10 seconds and click Retry. 
  2. Close and re-start your Internet connection. If your Internet connection is wireless, try either moving your computer closer to the wireless router or connecting to the router by wire to improve the signal. 
  3. Close and re-start Windows. 
  4. Delete Windows temporary files (typically at C:\Windows\Temp). These temporary file start with a tilde (~) prefix and end with a .tmp extension. Otherwise, 
  5. Follow the steps to fix the "Remote Server does not exist" error and/or configure the firewall on your computer to allow all CTI Navigator Internet functions (see related articles below).

For more details on this error, see "Switch To or Retry error" in the related articles below.

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Can't Find File or Specified Module Cannot Be Found

If running Windows Vista, ensure that CTI Navigator was installed (or set) to "Run as Administrator" (see the related article "Using Windows Vista").

If the referenced file is CTIAnnouncement.dll or the file is not specified, register the CTIAnnouncement.dll file in C:\Program Files\CTI Navigator as described in the related article "Register or Unregister dll or ocx files". If the CTIAnnouncement.dll file is missing, it can be downloaded from www.ctimls.com/Downloads/CTIAnnouncement.dll and saved into C:\Program Files\CTI Navigator. Open or double-click on the saved file to ensure it is registered (as described in the related article "Register or Unregister dll or ocx files"). 

If the referenced file is a Microsoft or shared Windows file, or if the error occurs during an update, follow the instructions as described in the related article, "Missing, Invalid or Incorrectly Registered Windows System Component (.ocx or .dll) files". 

If the error occurs when using Add/Modify Listings, follow the instructions to delete a corrupted or out-of-date add listings template file (Mlss.mdb) as described in the related article, "Invalid Procedure Call or Argument error."

If the problem re-occurs after being fixed, you may need to configure or disable your Antivirus or Antispyware program to not scan files in the CTI Navigator folder. You can use the Windows Find/Search function to determine if the missing file has been quarantined by a security program. (See related articles, "Configure AOL Kaspersky Active Virus Shield (AVS)" and "Disable Common Antispyware programs".)

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Class Factory Cannot Supply Requested Class

This error implies that the CTI Navigator program is not registered properly in Windows. To fix this error, uninstall CTI Navigator from the Windows Control Panel and then reinstall CTI Navigator (see the related articles below for uninstall and reinstall instructions). Close all programs and disable any antivirus program on your computer while reinstalling CTI Navigator.

Class Not Registered on Local Machine

The "class not registered on local machine" error message indicates a problem in your Windows. To fix this error, follow the instructions in the related article "Class Not Registered on Local Machine."

Data Access "File Not Found" or "Path Not Found"

A Data Access "file not found" or "path not found" error during login usually indicates that the MLS data on the computer is corrupted. To fix, either re-install the MLS data (and/or taxes where available) or setup CTI Navigator to access MLS data over the Internet instead of locally inside this computer (see "Set Data to Internet Option" in the related article "Install CTI Navigator").  (Note: If this error occurs opening or creating a CMA, follow the instructions in the related article below, "CMA Reports and Errors.")

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Item Not Found ... or Index Not Found

The error "item not found in collection corresponding to required name or ordinal" or "Index not found" indicates that the MLS data or the dictionary for the data on the computer is corrupted. If CTI Navigator is set to use local data, the fix is to reinstall fresh data (see the related article "Install CTI Navigator"). If CTI Navigator is set to access data over the Internet, the fix is to reinstall CTI Navigator's dictionary file. The dictionary file (dic.mdb) for your MLS data can be downloaded from www.ctimls.com/DownloadS/{YourMLScode}/Dic.mdb and saved to C:\Program Files\CTI Navigator\{YourMLScode}\Data\Dic.mdb. (See note for YourMLScode.) If prompted, replace the existing file of the same name. 

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Invalid Band or Invalid Tools Collection Index

This error indicates that the program is not able to properly access data or menu files. To fix, Update manually (Start > all Programs > CTI Navigator > Update Manager > Update button). If this does not fix the error, register CTIAnnouncement.dll and CTI{YourMLSCode}MenuData.dll in C:\Program Files\CTI Navigator\ (see the related article "Register or Unregister dll or ocx files"). If the problem persists, disable your antivirus program and reinstall CTI Navigator (see the related article "Install CTI Navigator"). (See note for YourMLScode.)

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Problem Connecting to Server

Configure security in your Windows and in any Internet Security program on your computer (see the appropriate related articles below on configuring security programs). If configuring your security program does not resolve the problem, you may need to temporarily disable any antivirus, firewall, privacy service, ad/popup blocker, Internet/web "accelerator" or remote proxy programs.

To ensure that your Internet connection is not routed though a proxy service, open the Windows Control Panel > select Internet Options (you may need to select Network and Internet Connections first) > click the Connections tab >select the LAN Settings button for a DSL, cable or other broadband Internet connection, or select the Settings button for a dial-up Internet connection > verify or clear all boxes so that nothing is checked under either "Automatic Configuration" or under "Proxy Server" > click the OK button. 

To disable Google Web Accelerator see related article "Stop Google Web Accelerator". To disable McAfee's Privacy service see related article "Disable McAfee's Redirector Services".  If you are using a wireless Internet connection, temporarily disable any special compression or security settings that may be designed to extend the radio range of the wireless connection (or temporarily use a wired connection to the Internet). 

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Note: Where instructions refer to {YourMLScode}, substitute CTI's 3-letter code for your local MLS (without the {} braces). This code can be determined by opening the CTI Navigator login screen > click the Setup button > the MLS code is the first 3 letters in the Internet Server Address box.

Related articles and Internet links:

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rev. 08.29.08