Map View Authorization Request

Map View is a single user program that is designed to use data directly from the CD (not from a hard drive). Normal installations of Map View do not require an authorization key. If needed, an authorization key can be provided only to the registered owner of the Map View CD. For CTI to be able to help you with Map View access authorization, please provide the following when you call for support (phone 1-941-371-2743 during normal weekday business hours):

  1. Who is the owner of the Map View you are using?
  2. What is the serial number printed on the Map View label?
  3. What is the letter of the CD drive (such as D, E or M) on which you are running Map View?
  4. What is the Access Code prompt it is giving?

Fix “Out of Memory” error in Map View 

Sometimes third party programs change/customize shared files in the Windows System to non-standard code. Then when other programs (such as Map View) call on this Windows file, it no longer works the same and can cause an "out of memory" or similar error.

 

To fix an "out of memory" or similar error when installing or using Map View:

  1. Open Windows Explorer to the C:\Windows\System folder
  2. Right-click on the file MSAJT110.dll and select Rename
  3. Highlight the .dll at the end of the file name and replace it with .old
  4. Press the Enter key to save the file with the name MSAJT110.old
  5. Right-click on the file VBRun300.dll and select Rename
  6. Highlight the .dll at the end of the file name and replace it with .old
  7. Press the Enter key to save the file with the name VBRun300.old
  8. (Sometimes but not usually you may also need to rename VBdb300.dll to VBdb300.old in the C:\Windows\System folder)
  9. Close the Windows Explorer and re-install Map View.

Other non-printing errors may require that the Microsoft Data Access Components (MDAC) Jet Database Engine in Windows be repaired or updated. To repair the MDAC jet engine in Windows, go to http://ctimls.com/u/msjet40.htm. To update MDAC,  go to http://ctimls.com/u/mdac28.htm for Windows prior to XP SP2; go to http://ctimls.com/u/mdacXP.htm for Windows XP SP2 and later. If the latest version of MDAC is already installed on your computer, it will not update. (For details see the related article, "Microsoft's instructions to obtain the latest service pack for Windows Jet database engine".)

 

If Map View used to work in the recent past (i.e., within the past month) on this computer, you can use the Windows system restore function to re-set Windows to its previous condition. To restore system files, follow the instructions in the related article, "Restore Windows System files".

 

 Back to the top of this article Č

Fix "Division by Zero” error in Map View 

Microsoft has changed the underlying code base for printing in Windows since the Map View program was created. If you get a "division by zero" error when printing the current view in Map View, you will need to print the map using the Windows clipboard and another graphical editor program. The shortcut to put an image on the Windows clipboard is to simultaneously press the Alt/PrintScreen buttons when viewing the map. Then open a program that can edit images (such as Microsoft Paint or WordPad in the Windows Accessories) and Paste (Edit > Paste or use Ctrl/V) the map into this program. Print the map from your graphical editor program (you do not need to actually change the map image).  

 

Back to the top of this article Č

Related articles and Internet links:

To return to CTI's menu of Error Fixes, click here or use the back arrow at the top of your Internet browser.

 

 

[rev. 112807]