Fix Mapping in CTI Navigator

CTI Navigator Desktop Mapping

If you are using an old installation of CTI Navigator Desktop on a newer version of Windows (10,  8.1, or 7), some of Navigator's mapping functions may be "protected" (i.e., restricted) by the Windows "User Account Control."

To activate or restore any missing mapping functionality (such as zoom or background image) for Navigator Desktop in newer version of Windows, if needed:

  1. Right-click on the red CTI Navigator Desktop icon on your desktop or list of Programs
  2. Select Properties
  3. Check the Compatibility tab
           
  4. Either
    • check Run this program in Compatibility Mode for, click the down arrow beneath, and
      • in Windows 10 or 8 select Windows 7 
      • in Windows 7 select  Windows XP (Service Pack 3);  - or -
    • check "Run this program as an administrator"
  5. Click OK
  6. If prompted to Run as Administrator when starting Navigator Desktop, click Yes.

CTI Navigator Web Mapping

Fix "Property Match Maximum Exceeded" error

  1. If a "Property Match Maximum Exceeded" message appears when searching on a Map, click OK and then click the "Form" button beside "Search Method" in the top frame of the search criteria screen
  2. Enter additional search criteria to reduce the number of matching properties to less than 2000.
  3. Click the "Map" button beside "Search Method" in the top frame of the search criteria screen to switch back to the map view.

 

rev.06.28.2016