Configure Webroot Desktop Firewall

When you first run a program such as CTI Navigator or CTIUpdateManager over the Internet, the Webroot Desktop Firewall normally will prompt you whether to grant permission for the program to access the Internet. On the "Firewall Permission Request"  screen:

  1. Un-check "Always ask me about this program"

  2. Check "Yes, allow access"

  3. Click the OK button. 

When program updates to CTI Navigator are issued, the Webroot Desktop Firewall may display a "Program Change" screen. If this screen appears and CTI Navigator has otherwise been running correctly, click the "Keep settings" button. 

 

If you need to create a Firewall Rule to allow CTI Navigator or CTI Update Manager to run over the Internet, follow the instructions in Webroot Desktop Firewall’s Help for the specific version you have installed or at Webroot's online support site (see related articles below). The basic steps are summarized below (click a link in the list to go directly to the selected topic). 

To configure the Webroot Desktop Firewall version 5.5 for Windows XP/Vista to allow CTI Navigator Internet functions:

  1. Double-click on the Webroot Desktop Firewall icon (on the Windows desktop or in the system tray)
  2. Click the Applications button in the left panel Webroot Desktop Firewall Main Menu 
  3. Right-click on CTI Navigator
  4. Select Set All rules to Allow Traffic
  5. Close the Webroot Desktop Firewall screen. 

To reduce the number of pop-up alerts in version 5.5, you can enter ctimls.com as a "Trusted Site" as follows:

  1. Open Webroot Desktop Firewall and select the Main Menu button on the left panel
  2. Ensure Traffic Filtering at the top is On (Yellow)
  3. Select the appropriate Profile (home, office or remote) at the top of the main menu 
  4. Under Trusted Sites/IP Addresses in the lower left corner of the main screen, click the Add button
  5. Select URL on the Add sites screen
  6. Enter ctimls.com in the Host Name box
  7. Click the Add button.

To configure the Webroot Desktop Firewall version 1.5 for Windows prior to XP to allow CTI Navigator Internet functions:

  1. Open Webroot Desktop Firewall (right-click on the WDF icon in the Windows system tray and select Restore)
  2. Click Permissions in the left panel
  3. Select CTI Navigator in the Program Name list
  4. Click and hold on the Permission beside CTI Navigator to open an options menu
  5. Click on "Always Allow" 
  6. Close the Webroot Desktop Firewall screen. 

Note: The exact steps and screens to configure a firewall can vary between different versions of the security program, and should be documented in the security program's Help.

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If you are not successful configuring your firewall or want to test if the firewall is the problem, you can temporarily disable the Webroot Desktop Firewall as follows:

  1. Right-click on the Webroot Desktop Firewall icon in the Windows system tray
  2. Click "Exit" in version 5.5 or Close in version 1.5
  3. Click "yes" at the prompt "Are you sure you want to quit?"

To uninstall Webroot Desktop Firewall version 1.5:

  1. Go to Start > Programs > Webroot > Webroot Desktop Firewall > Uninstall
  2. Select "Yes" at the prompt "Are you sure you want to completely remove this program?"
  3. Restart the computer. (Uninstall does not complete until the computer restarts.)

To uninstall Webroot Desktop Firewall version 5.5 (or version 1.5 if the preceding does not work):

  1. Go to Start > Control Panel
  2. Select Add/Remove Programs
  3. Select Webroot Desktop Firewall > Remove
  4. Restart the computer. (Uninstall does not complete until the computer restarts.)

If you disable or uninstall your firewall, remember to either restart or re-install the firewall later, or configure and enable another firewall such as the firewall included in Windows (see "Configure Security Settings in  Windows" in related articles below).

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Related articles and Internet links:

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To return to CTI's menu of Help & Tutorials, click here or use the back arrow at the top of your Internet browser.

 

 

 

{rev. 04.10.08}